In this article, you'll find questions and answers from members of the Smartsheet community.Specifically, it explores the question "How do I have my workflow trigger a request for a second update?" and the expert's answers to it.please use this form.You can find community questions and answers by clicking the link below.
Summary of user questions
I'm having a problem with the second rejection in the approval process.If Approver 2 rejects the request, an update request is sent to the requester.But the second update request does not trigger the workflow. How to trigger second update request?
Summary of my answer
Add a new column called APV(Approve) status. If the response to “Request an Approval 2” is denial, change the cell value to RQST2 DCL(Decline).If the requester changes a row and the workflow is triggered, it will trigger Request an Approval 2 instead of Request an Approval 1 for the RQST2 DCL.
Question and answer details
Q1: I have multiple approval processes going from Approver 1 to Approver 2 to Approver 3.Approver 1's rejection process is working fine.However, I'm having a problem with the rejection process for Approver 2.How to trigger update request 2?
A1: Add a new column called APV Status and change the cell value to RQST2 DCL if the response to "Request an Approval 2" is Denied.If the requester changes a row and the workflow is triggered, it will trigger Request an Approval 2 instead of Request an Approval 1 for the RQST2 DCL. watch demo
Q2: For RQST2, will the workflow skip the first approval request and automatically jump to the second?
A2: Yes, if the APV status is RQST2 DCL, the workflow will skip the first approval request and automatically jump to the second.
Conclusion
Regarding the issue of workflow triggers, I proposed a way to control workflow behavior by adding a new column called APV status and changing the value of that column.This will allow the second update request to trigger the workflow.